Help Center
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Frequently Asked Questions
Simply browse our products, add your favorites to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options displayed at checkout.
Absolutely. Our website uses SSL encryption and secure payment gateways to protect your personal and payment information.
Yes! Once your order ships, you'll receive a confirmation email with a tracking link to monitor your delivery.
Delivery times vary based on location and shipping option chosen. Standard delivery usually takes 3–7 business days. You’ll see the estimated time at checkout.
Yes, we offer international shipping to many countries. Shipping costs and delivery times will be calculated at checkout based on your location.
We accept returns within 30 days of purchase for unused, unworn items in original packaging. Some items may be non-returnable—please see our full Return Policy [https://sheaker.com/legal/return].
To initiate a return, please visit our Returns Centre or your profile page or contact us at support@sheaker.com] with your order number and reason for return. We’ll guide you through the process.
Refunds are processed within 5–7 business days after we receive your return. It may take a few more days for the amount to reflect in your account, depending on your bank.
We’re sorry! Please visit your profile page or contact us immediately with your order number and a photo of the item, and we’ll arrange a replacement or refund.
No, you can check out as a guest. However, creating an account lets you track orders, save shipping info, and view order history.
At checkout, enter your discount code in the designated field and click "Apply". If valid, your discount will be applied to the total.
Check that the code is entered correctly and hasn’t expired. If it still doesn't work, reach out to our support team for help.
We process orders quickly, but if you contact us within 1 hour of ordering, we’ll do our best to make changes or cancel the order.
You can reach us via email at [support@sheaker.com] or through our Contact Us page. Our team is available Monday to Friday, 9 AM–5 PM (GMT).